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| SCM 372 - Service Operations Management |
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Study of the tools necessary to effectively manage a service organization. Particular attention will be paid to subtle relationships among the systems, strategy, and technology that define service delivery systems and their implications for customer satisfaction and profitability. Topics include service strategy and market position, role of the information resource, the service delivery system, service facility location, service quality, and managing supply and demand.
3.000 Credit hours 3.000 Lecture hours Levels: Undergraduate Schedule Types: Lecture Bus Anlytcs Info Sys & Sup Cha Department Course Attributes: UnvStdy Writing Intensive Restrictions: Must be enrolled in one of the following Colleges: School of Business -Ext School of Business May not be enrolled in one of the following Majors: Pre-accountancy Pre-Business Administration Pre-Economics Pre-finance Pre-management Pre-marketing Pre-business systems Pre-Business Administration May not be assigned one of the following Student Attributes: Online Accelerated Programs Prerequisites: Undergraduate level SCM 370 Minimum Grade of D- or Undergraduate level OPS 370 Minimum Grade of D- or Undergraduate level POM 370 Minimum Grade of D- |
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